Connect
Frequently Asked Questions
What is home visiting? How does it work?
Home visiting means a trained helper comes to your home (or another place you choose) to help you get ready for your baby. They also help you after your baby is born.
To start, call or email a Connect coordinator in your area or fill out the form on our website. The coordinator will help match you with the best helper for your family. After that, your home visitor will set up your first visit and make a plan for future visits.
Who can get a home visitor?
Any family who is expecting a baby can ask for a home visitor. Some programs are for special situations. The Connect coordinator will help you find the one that fits your family best.
How much does it cost?
Home visiting is free! The program is paid for by the state and federal government. Some programs may ask a few more questions to see if you qualify, but there is no cost to you.
Who is a home visitor? What does a home visitor do for my family?
A home visitor is someone who is trained to help families. They might be:
- A nurse
- A child development expert
- A social worker
They help you:
- Feel less stressed
- Learn about pregnancy and birth
- Care for your baby (like feeding and bathing)
- Understand how your baby grows and learns
- Get ready for your child to start school
- Find other help in your community
And much more!
Learn about the benefits of home visiting.
How do I ask for a home visitor?
Go to our Connect With a Home Visitor page. You can:
- Call or email a Connect coordinator
- Fill out a request form
The coordinator will help you sign up and find a home visitor in your area.
Can I meet a home visitor somewhere other than my home?
We will meet you at your home or any public place where you feel most comfortable. Some families feel more comfortable meeting at a park, library, or coffee shop.
How do I submit a complaint or grievance?
If you believe your privacy rights have been violated, you may file a complaint with the Network or with the Secretary of the Department of Health and Human Services. To file a complaint with the Network, you must submit complaint in writing to our Privacy Officer at:
HSMN Privacy Officer Karen Chang
2002 Old St. Augustine Rd., Suite E-45
Tallahassee, FL 32301
You will not be retaliated against for filing a complaint.